Contact
Contact us for customer service: support@tashemachanelcosmetics.com
Return Policy
All sales are final. We do not accept returns or exchanges for unwanted items within the United States or internationally.
Damaged Items
You are eligible for a refund or replacement if your order arrives damaged.
To report a damaged item, you must contact Customer Service within 48 hours of delivery. Please include:
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Photos of the damaged item(s)
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Photos of the packaging (if applicable)
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A screenshot or copy of your order confirmation
Requests submitted after 48 hours may not be eligible for a refund or replacement.
International Orders (EU & UK)
Customers in the European Union (EU) and United Kingdom (UK) may exercise their statutory right to return eligible products within 14 days of delivery, where required by applicable law.
Returned items must be unopened, unused, and in their original sealed packaging to qualify for a return. Shipping charges are non-refundable unless the item arrived damaged or incorrect.
Retail Purchases
Products purchased through authorized retail partners are subject to the retailer's return and exchange policy. Please contact the retailer directly for assistance with returns or exchanges.